Techture – Emotional Intelligence – How to master costumer management?

Customer Success is a new way of managing customers. In this episode, we explore how to prepare for a role as an advisor who supports customers throughout their entire journey. Our guests are Directors Solution Customer Success Yunus Eren and Martin Reichmann. They discuss the importance of personal emotions and empathy, including how to understand another person's perspective. They also talk about personal growth, self-awareness, and building self-confidence. Finally, they share tips for handling difficult situations and resolving conflicts.