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SAP Change Makers - Podcast

SAP Change Makers

​​Join SAP Services and Support as we speak with thought leaders and industry experts on how they approach common challenges in changing the way customers meet their business objectives, optimize their SAP solutions, and achieve a faster time-to-value.

Innovation Transformation Technology
Update frequency
every 46 days
Average duration
18 minutes
Episodes
26
Years Active
2021 - 2025
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Agentic AI: Redefining the Future of Customer Support

Agentic AI: Redefining the Future of Customer Support

In this episode of SAP Change Makers, host Oliver Huschke sits down with Mohammed Ajouz, Senior Vice President and Global Head of Technical Support at SAP, to explore how Agentic AI is revolutionizin…
00:14:36  |   Sun 22 Jun 2025
AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets

AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets

Join Oliver Huschke in this episode of SAP Change Makers as he speaks with Tarun Luthra, Head of Technical Support and Global VP for SAP Industries and Customer Experience. Together, they explore how…
00:09:26  |   Wed 16 Apr 2025
Black Friday, Cyber Monday, and Beyond: Revolutionizing Customer Support with AI-Powered Prevention

Black Friday, Cyber Monday, and Beyond: Revolutionizing Customer Support with AI-Powered Prevention

In this episode of SAP Change Makers, Stefan Steinle, EVP and Head of Customer Support and Cloud Lifecycle Management, delves into the transformative role of customer support in driving business succ…
00:17:18  |   Thu 06 Mar 2025
Inside SAP’s Mission Control: Protecting Businesses When It Counts

Inside SAP’s Mission Control: Protecting Businesses When It Counts

In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they d…
00:18:48  |   Sat 14 Dec 2024
SAP Business Network: Effecting Change through Transparency, Resiliency and Sustainability

SAP Business Network: Effecting Change through Transparency, Resiliency and Sustainability

In this episode Joern Keller, Executive Vice President and Chief Product Officer, SAP Business Network, shares with us some of the recent innovations to the world’s largest business-to-business digit…
00:18:48  |   Wed 11 Sep 2024
Transforming Customer Experience with AI

Transforming Customer Experience with AI

In this episode Becky Doyle, Head of Technical Support – SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer experience when using …
00:13:22  |   Fri 24 May 2024
Transforming with our Customers

Transforming with our Customers

In this episode Rohan Patel, Head of Product Support - Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature qua…
00:21:44  |   Tue 21 Nov 2023
How industries will drive tomorrow’s success

How industries will drive tomorrow’s success

With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and Chief Marketing a…
00:14:49  |   Wed 13 Sep 2023
The Top 5 Business Transformation Challenges and How to Overcome Them

The Top 5 Business Transformation Challenges and How to Overcome Them

In this episode Stefanie Kuebler, VP and Head of Business and Data Transformation Solutions, talks about the top 5 business transformation challenges and how to overcome them – she especially will fo…
00:14:54  |   Fri 07 Jul 2023
Turn Problem Resolution Into a Positive Experience

Turn Problem Resolution Into a Positive Experience

In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and impr…
00:22:00  |   Mon 05 Jun 2023
SAP Mission Control Center: The Best kept Secret in the Industry

SAP Mission Control Center: The Best kept Secret in the Industry

Show Notes:

In this episode Vivian Luechau-de la Roche, Senior Vice President and Global Head of the SAP Mission Control Center and Mission Critical Support talks about importance of missi…

00:14:37  |   Tue 29 Nov 2022
How moving to cloud systems is changing the industry

How moving to cloud systems is changing the industry

Show Notes:

Companies are making the radical change to cloud systems. How is this shift changing the industry and the way support is delivered? Find out on the latest Changemakers podcast …

00:22:08  |   Thu 15 Sep 2022
Is Perfect the Enemy of Good? Debunking Myths to Build Resilient Supply Chains and Sustainable Enterprises

Is Perfect the Enemy of Good? Debunking Myths to Build Resilient Supply Chains and Sustainable Enterprises

Listen as Michele Deery, Global VP and Head of Procurement Cloud Delivery Services at SAP, shares her insights and offers practical advice to organizations considering transforming procurement in the…
00:12:05  |   Fri 20 May 2022
SAP and Schaeffler – Paving The Way For Digital Transformation and Innovation Through A Strong Strategic Partnership

SAP and Schaeffler – Paving The Way For Digital Transformation and Innovation Through A Strong Strategic Partnership

Listen as Andreas Spahn, Principal Consultant in Digital and Technology Innovation at SAP, and Christof Heurung, Digitalization Strategy Expert from Schaeffler, discuss what it means to be in a strat…
00:22:28  |   Fri 18 Feb 2022
Mindfulness and Emotional Intelligence: The Keys to Successful Engagements in Life and Business

Mindfulness and Emotional Intelligence: The Keys to Successful Engagements in Life and Business

What does mindfulness and emotional intelligence have to do with long-term success? Everything. Listen to Andrew Simon, Director, Customer Experience Services at SAP and Peter Bostelmann, our Chief M…
00:26:35  |   Fri 21 Jan 2022
From Business Capability Modeling to Target Enterprise Architecture

From Business Capability Modeling to Target Enterprise Architecture

Business Process Consultant and Enterprise Architect at SAP, Timo Fassbinder, discusses the benefits and importance of enterprise architecture in execution of a business strategy, in order to stay ah…
00:16:20  |   Wed 12 Jan 2022
Maximizing the Value of Your Hybrid Multi-Cloud Solution with SAP MaxAttention

Maximizing the Value of Your Hybrid Multi-Cloud Solution with SAP MaxAttention

Show Notes:

Listen as we chat with Kurt Bauer, Global SVP of Premium Engagements at SAP and long-time SAP veteran, to understand why so many of our customers trust SAP MaxAttention and pre…

00:20:45  |   Thu 02 Dec 2021
Quantum Computing and SAP

Quantum Computing and SAP

Show Notes:

In this episode we speak with Dr. Engelbert Quack, quantum physicist and Strategic Advisor with SAP, to learn about what quantum computing is and how SAP is utilizing this into…

00:17:39  |   Mon 22 Nov 2021
Nurture Customer Advocacy, Foster Loyalty, and Drive Customer Lifetime Value this Holiday Shopping Season

Nurture Customer Advocacy, Foster Loyalty, and Drive Customer Lifetime Value this Holiday Shopping Season

Show Notes:

SAP Emarsys Customer Engagement empowers digital marketing leaders and business owners with an omnichannel customer engagement platform built to accelerate business outcomes. B…

00:30:35  |   Mon 08 Nov 2021
Sustainability and SAP Services

Sustainability and SAP Services

In this episode we will elaborate on and discuss the following questions:

What does sustainability mean to corporations (and to us personally)?
What do we need for successful economic actio…

00:26:49  |   Fri 15 Oct 2021
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