Lisa Avery - The power of positive psychology

Lisa explains how positive psychology isn't something 'pink and fluffy' but a study of optimal human function.

She explains how 30 years ago some psychologists shifted their focus fron trying to fix things to helping people thrive.

She shares the PERMA Model (Positive emotion/Engagement/Relationships/Meaning/Accomplishements) and we explore how salespeople can apply this to themselves and with customers to drive a more collaborative approach.

We consider how active constructive responses can stimulate the positive emotions that help build trust.

Are you ensuring psychological safety of customers with your interactions?

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