What is the importance of Empathy with Nicolas Vandenberghe

We are interviewing Nicolas Vandenberghe who is co-founder & CEO Chili Piper. He started selling newspapers in the streets of Paris in high school, studied Maths at Ecole Polytechnique then Business at Stanford GSB, started and sold 3 tech companies with up to 65 employees and $11M in revenues, ran Sales for a $2Bn telecom company negotiating billion-dollar deals with companies like Google, now co-founder of Chili Piper - on a mission to create a new software category around Buyer Enablement - helping businesses help their buyers.