Ratings, reviews, and time keeping RANT!

Ratings and reviews are essential to getting residual income from repeat business and referrals. However when is the right time to ask for a review or testimonial? You should only do this AFTER the underlying customer service issues have been resolved and you’re sure that everyone is happy. Asking people to give you a review and rating while you’re still in the middle of a tussle is a recipe for disaster.