It’s not the client’s fault!

It’s not the client’s fault if they don’t have proper expectations about the delivery of your product or service. This is something you should have laid out in conversations multiple times. We can’t just put it in a contract or proviso document and hope that they’ll read it. We have to be proactive about this and take full responsibility for setting expectations upfront about what the experience of working with us will be, as well as the delivery times we hope to meet.