S10Ep11 Flex Series: Fighting Complacency in Critical Moments

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Our Flex Series continues as we zero in on how problematic complacency is (75% of the critical error reduction techniques are dedicated to complacency). Complacency not only impacts performance but can also negatively lead to poor decision-making—the flex unit helps to identify when you're complacent and how to manage it. 

Host: Tim Page-Bottorff
Guest: Chris LaSalle