S2E11 - Customer success during a pandemic ft. Meenakshi Ganesh, Director of Customer Success at Clevertap

In this episode, Kritika hosted Meenakshi, Director of Customer Success at Clevertap, to talk about customer success during a pandemic. 

• CS during uncertain times
• Change in customer behavior
• What is Clevertap doing to tackle these situations?
• Getting new use cases from your customers because of the current times
• Managing implementation and delivery delays
• Managing churn
• Showing empathy

All this and more with Meenakshi in this episode.

Connect with Meenakshi on LinkedIn - https://www.linkedin.com/in/meenakshi-ganesh/

Visit Clevertap - https://www.linkedin.com/company/clevertap/

Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/