From Chaos to Clarity: Real-World Lessons in Navigating Corporate Crises

On this Ropes & Gray podcast, Nitish Upadhyaya, director of behavioral insights at R&G Insights Lab, is joined by partners from Ropes & Gray’s global crisis management & investigations practice—Jim Dowden, Laura Hoey, Josh Levy, Amanda Raad, Ryan Rohlfsen, Robert Silvers and Sarah Walters—to unpack the realities of handling complex, high-stakes crises in an era of global uncertainty. Drawing on decades of experience, the team explores why successful crisis management demands more than just legal maneuvering—it requires practical strategies, an understanding of human behavior, and a strong organizational culture. Listeners will gain actionable insights into every stage of a crisis: planning ahead, responding under pressure, managing business continuity, and emerging stronger on the other side. The conversation covers critical topics such as the importance of having a robust crisis plan, the role of organizational culture and communication, the pitfalls to avoid, and how to turn challenging moments into opportunities for long-term resilience.