Revising Reviews

Episode #3

Revising reviews is a great hack to help unhappy customers revise their bad reviews in just one click.

TRANSCRIPTS

Jason:
Hey everybody — welcome back to The Feedback Hack. I’m Jason.

Paul:
And I’m Paul. And today we’re talking about one of the smartest — and honestly easiest — moves a business can make: helping unhappy customers revise their bad reviews in just one click.

Jason:
Yeah — this is like review judo. Somebody leaves you a rough one-star review after a bad experience… but then you fix the problem, right? The only missing piece is — how do you get them to update that review?

Paul:
Exactly. Most people don’t even think to go back and edit a review — even if their experience totally turned around.

Jason:
Right. But now, businesses can send a direct link that opens their original review, ready to update — no hunting around, no friction.

Paul:
It’s like saying, “Hey, we really appreciate you giving us a chance to make it right. If you’d like to update your review, here’s a quick link — totally up to you.”

Jason:
It feels personal. It feels respectful. And most importantly — it makes it easy.

Paul:
And here’s the hack — platforms like Google love updated reviews. They get a little ranking boost. So not only are you earning back trust — you’re helping your online visibility.

Jason:
Yeah — this isn’t about gaming the system it’s just about Revising Reviews. It’s about closing the loop. Fix the issue, follow up with care, and give people a friction-free way to tell the rest of the story.

Paul:
Exactly. That’s the Feedback Hack.

This episode of the Feedback Hack podcast, produced by Reviews UP, where we discuss and help your business drive customer reviews, respond to feedback and promote your reputation.

Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.