Russ Drury: Should Customer Success Own Subscription Renewals?

Russ Drury, Senior Director of Solutions and Success at Zeplin, joined our latest RevAmp podcast to share the pros and cons of Customer Success owning renewals and expansions. Listen to the full interview to learn how you can help your CS managers drive renewals and expand revenue.

• The customer success vs. sales personality
• The characteristics of a good CS manager
• How to coach CS managers for urgency, empathy, and impact