Retail Prophet

We've spent the last 20 years technologizing retail, making it bigger, faster and more global.  But that's also meant an unprecedented and often deadly level of competition in every category.  In thi…

In this special episode, Doug sits down with Retail Dive columnist Daphne Howland for a wide-ranging interview on the future of retail. From emerging technology and demographic trends to the new stra…

Amid the sea of turmoil in the retail sector and the weekly waves of disastrous news, at least one brand is not merely staying afloat but thriving. Nike has not only endured the crisis but also manag…

In this episode Doug argues that the most important metric in retail is something that most retailers aren't even measuring. 

For centuries luxury brands appealed to our sense of status to sell their goods.  But for a new generation of western consumers, the notion of what defines status is changing.  The question is can lu…

In this episode, Doug explores the current battle cry in retail that "every company is a data company". 

Amidst what most agree is a virtual collapse of the department store model for retail, one entrepreneur in Texas is aiming to redefine the channel. In this episode I speak with Matt Alexander, founde…

In 2013 I wrote an article called The Store is Media where I projected a new era of retail where the primary purpose of physical stores would cease to be to sell products but rather to create and mon…

Each year the retail industry invests billions of dollars in customer loyalty programs but do they actually make customers more loyal?  In this episode Doug explores the surprising truth about our lo…

In a world where radical business innovation is now a matter of survival, many companies are held back by the very thing they care most about. In this episode, Doug shares one simple way of instigati…

While the retail industry grapples to play checkers, Amazon has become a Grandmaster of chess, quietly drawing retailers into the ultimate technological checkmate.