Episode 056: Gapology – The Framework We Used to Lead, Scale, and Make Millions with Josh and Tiffany High

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What if leadership wasn't just a talent but a repeatable process?

For today's episode, Josh and Tiffany High discuss Gapology, the exact framework they use to scale their business. Forget that common advice like “lead by example” or “just work harder.” This is a genuine leadership system that helps you identify and address performance gaps, foster a culture of accountability, and achieve measurable results without the need for micro-management of your team.

Whether you are managing one VA or running an acquisitions team, this episode will show you how to lead with clarity, hold people accountable, and scale your business with systems that work! Listen and enjoy the show!

You’ll Learn How To:

• Lead people with a repeatable and fundamental process through Gapology
• Close the knowledge gap and put the people in the right seat
• Spot the root cause behind an underperforming team
• Lead your team with accountability and clarity
• Establish a concrete KPI scorecard and close the gaps in technology using Gapology

What You’ll Learn in This Episode:

• (1:58) The Origin of Gapology
• (4:45) How Gapology transforms culture and team
• (5:54) Closing the knowledge gap
• (8:27) The leader is the gap
• (10:35) Creating an organization framework that closes gaps
• (13:26) Entering the "Red Line"
• (14:34) Success stories in using Gapology
• (19:09) The terminology framework behind Gapology
• (23:42) Closing the gap of technology with Gapology
• (24:22) What happens when you don't have a concrete KPI scorecard?
• (27:49) Six-step audit framework
• (27:55) Step 1: Identify the red flag
• (28:12) Step 2: The CRM Audit
• (28:24) Step 3: The Call Audit
• (28:27) Step 4: Diagnose the problem
• (28:29) Step 5: Create a training plan
• (28:31) Step 6: Coach and execute
• (33:30) Top tips from Tiffany in closing gaps
• (35:38) Slow down and build a culture of accountability and results

Who This Episode is For:

• Leaders who feel like they are always chasing results
• Business owners who want to improve their team’s performance through accountability
• Entrepreneurs who want to scale with people
• Anyone managing a team and struggling to create accountability

Why You Should Listen:

If your team knows what to do but still isn’t hitting the mark, or if you feel like you are constantly chasing results, this episode will shift your entire approach to leadership. Josh and Tiffany break down how Gapology helps you close the performance gaps that slow down your growth. Whether you are leading a small team or scaling, this framework gives you and your team the clarity, accountability, and a real system to lead with results.

Follow Tiffany and Josh here:

• Tiffany Instagram: @tiffanyhighfficial
• Josh Instagram: @joshhighofficial
• Website: https://resultsdrivenrei.com/home/

Bonus Resources: 

If you want direct help from Josh and Tiffany, join their free community by visiting theresultsdrivenpodcast.com