Corona Chronicle #32: Three critical ways to cope and thrive right now- Katie Frank- Ann Arbor, MI
- Author
- Inspiring interviews with todays most successful restaurant professionals 2-days a week!
- Published
- Fri 03 Apr 2020
- Episode Link
- https://restaurantunstoppable.libsyn.com/corona-chronicle-32-three-critical-ways-to-cope-and-thrive-right-now-katie-frank-ann-arbor-mi
[Audio coming soon]
Learn more about Katie Frank here.
Key Takeaways- Why hope is so important
- Be of service to your community
- Someone depends on you so be positive for yourself and everyone who you impact
- Hope for a more desirable future; it's UP TO YOU
- Have a vision for your future
- We need to rally, we can't do it alone
- Make a list of the negatives first and avoid them
- Figure out what success looks like in this situation
- A vision for you and your staff
- How to take phone orders quickly and efficiently
- Read back the order
- Pre-check and re-check and confirm upon delivery
- Accuracy, politeness, enthusiasm, go the extra mile
- Zing Train to make your business better.
- Why Having Hope Matters
- The Power of Visioning During Transitions
- How to Give Great Customer Service Over The Phone
