Reliability Radio EP 334: THE LAST MILE FOR AI, Louis Innocent, EAM 360

Join Jonathan Guiney and Brendon Russ on Reliability Radio as they welcome Louis Innocent, Director of Asset Management at EAM 360. Louis dives into a core problem facing the industry: the persistent failure of mobile adoption strategies.

He explains the "why" behind this resistance—from generational knowledge gaps to poorly designed applications—and shares EAM 360's philosophy for success. Their approach prioritizes a user-friendly, offline-first experience with smart features like voice-to-text and automated work mapping. Louis also offers a powerful insight for the future: that mobile is the "last mile" for a successful AI strategy, as the quality of data captured by technicians in the field is what will ultimately enable AI's full potential.