How Leaders Can Start Employee Journey Mapping at Work with Jeannie Walters
- Author
- Russel Lolacher
- Published
- Mon 25 Apr 2022
- Episode Link
- None
In this episode of Relationships at Work, Russel chats with CEO and founder of global consulting firm Experience Investigators Jeannie Walters on the importance of employee journey mapping and its role in employee retention and engagement.
Jeannie shares her experience and expertise on...
- The scope of an employee journey map.
- How employee personas can help and what they should include.
- When you should review your employee journey map.
- Where mapping falls down.
- How maps can help with employee engagement.
- Why organizations don't do it as frequently as they should.
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