Episode 9: “Diagnosing Health Insurer Communications” with Jeremy Urbas, Vice President of Health Solutions at Broadridge

From the trenches of a Blue Cross Blue Shield plan—where he was tasked with improving communications and optimizing member experience—to launching a health insurance communications survey in his current role leading the health communications strategy at Broadridge, Jeremy Urbas brings invaluable market perspective to our latest podcast. In this episode, Matt and Jeremy discuss how the market is evolving and the critical role of member communications.