Episode 24: “Building Trust One Reservation at a Time” with Real Canty, Experience Researcher at Airbnb.

Airbnb’s business model seems straight-forward: hosts open their homes to guests for a fee. However, there’s a lot more going on under the surface. In a sharing economy, the currency of success is trust. Listen as Real Canty, Experience Researcher at Airbnb, and Matt Swain discuss how Airbnb is building trust among strangers, thinking through the end-to-end journey, and reshaping interactions around the world in this Reimagining Communications episode, “Building Trust One Reservation at a Time.”