Episode 14: “The DNA of CX and Communications” with Hailey Wilson, senior customer experience communication specialists at biotech company Illumina
- Author
- Broadridge
- Published
- Wed 24 Apr 2019
- Episode Link
- http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/76/6Ik0LLgSW6OjIvwp0d_q-IsM-kjE1OmfdhJT6J90k/ep-13-where-the-worlds-of-b2b-and-b2c-collide.mp3
You may know people with the title of “Customer Experience Specialist” and “Customer Communications Specialist”, but what about “Customer Experience Communication Specialist”? Hailey Wilson from Illumina embraces this title and shares how focusing on both disciplines creates great results for customers and companies.
