What exactly is a ‘really useful conversation’?

Conversations can change and even save lives. They can inspire, enthuse, educate and motivate and as we launch Season 3, I hope you’ll find a golden nugget within each episode. Whether Confident Conversations or Crucial Conversations or simply a Caring Conversation, they can make or break relationships, improve standards, increase performance and instigate change. What really useful conversations do you need to be having?