We know that if conflict arises in the workplace it can cause stress, tension, anxiety. Relationships can be damaged, grievances raised, performance dips and the atmosphere affected. We also know that the longer issues are left and not tackled, the wider and the more difficult the problem becomes. Sometimes both parties get so stuck in their own perspective of the issue that it feels like there is nowhere to go - and people can even fall out over a banana! Our interview with Pete Colby, expert mediator and trainer, from Pragmatism UK, helps us understand the issues, how mediation can help and when we need to use it - if we want to minimise stress, time lost and significant cost to the business. Contact Pete via his website