Cindy Browning: Benefits of Using a Expert Property Management Company

Can effective property management truly be the secret to real estate success?

In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Cindy Browning. Born and raised in Jacksonville, Cindy Browning entered the real estate world in 2013 with a passion for helping people in tough situations. She founded Mac Home Development, turning distressed properties into beautiful homes, focusing on both homeowners and neighborhood revitalization. Cindy transitioned into property management, becoming CEO of Round Table Realty Property Management. Committed to putting people before property, she’s dedicated to elevating the industry and improving the customer experience.

As CEO and mom, Cindy reveals how her past in house flipping informs her sharp eye for rental potential and repair cost forecasting, giving investors a competitive edge. But her real magic? A relentless focus on communication, transparency, and systemized operations that bring peace of mind to both tenants and landlords. Her systems-based mindset — complete with weekly team meetings and detailed workflows — is a masterclass in leadership and scaling with integrity.

Are you a real estate agent, investor, or aspiring property manager? Take notes from Cindy’s playbook and step up your game!

Highlights

00:00 – 14:29 Cindy's Origin Story & Early Real Estate Journey

• From teen mom to real estate assistant in Jacksonville
• Shift from sports marketing dreams to flipping homes
• Launching Mac Home Development after learning the ropes
• Discovering the importance of being in the right brokerage
• Creating value by helping investors flip and buy smart

14:30 – 30:58 Systems, Communication & Operational Excellence

• Taking over Round Table Property Management
• Immediate changes: communication and transparency
• Software automation and workflow creation
• Weekly team meetings to optimize process
• Real-time updates for owners and tenants

30:59 – 44:21 Maintenance, Inspections & Vendor Loyalty

• Building trusted vendor relationships from scratch
• Creating roles like maintenance coordinator
• Preventative inspections done three times a year
• Paying vendors weekly to earn their loyalty
• Eliminating repair markups to build owner trust

44:22 – 57:56 Tenant Placement, Screening & Referral Network

• Workflow for tenant placement from listing to move-in
• Credit, income, background checks, and HUD compliance
• Emotional support animals, pets, and HOA rules
• 20% referral fee program for agents (tracked handoffs)
• Commitment to giving leads back to referring agents

57:57 – 1:07:34 Evictions, Legal Boundaries & Red Flags

• Identifying early signs of problematic tenants
• Navigating eviction processes with empathy
• Legal options for back-charging tenants
• Supporting landlords with documentation
• Real-world case of a $12,000 damage settlement

1:07:35 – 1:15:38 Pitch, Longevity & Landlord Support

• Cindy’s elevator pitch to landlords and agents
• How long-term thinking drives property ROI
• Avoiding insurance claims through proactive care
• Round Table’s “always make it right” mindset
• Why communication is her company's superpower
• Conclusion

Quotes:

 “We may mess up, we may miss something, but we are always going to make it right.” – Cindy Browning

 “Communication is everything — people just want to be heard.” – Cindy Browning

 “I don’t like conflict, so my systems are built to minimize it.” – Cindy Browning

 “Cheaper is not always better — we don’t upcharge for repairs because trust is worth more.”  – Cindy Browning

To contact Cindy Browning, learn more about her business, and make her a part of your network, make sure to follow her on her Website.

Connect with Cindy Browning!

Website: https://www.rtrpm.com

Connect with me! Website: toprealtorjacksonville.com  

Website: toprealtorstaugustine.com 

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