Lessons from a Frontline Hospital — Dr. Michael Gustafson, President of UMass Memorial Medical Center

How does COVID-19 transform a hospital? UMass Memorial Medical Center's impressive response to the pandemic has included a 21-step surge plan, seeking out lessons from institutions in the U.S. and abroad, and working with community partners to serve vulnerable populations. In this episode, Dr. Michael Gustafson -- one of the first surgeons to receive an MBA from Harvard - also shares what his hospital has done to empower and care for its caregivers during this difficult time, and how they are reimagining the role of the hospital as a “driver” of improvements in public health and racial inequality. Turns out there just may be some silver linings to the COVID-19 crisis.