When the Unsuspecting Customer says "No"
- Author
- Lorna McLaren
- Published
- Sun 12 Jul 2009
- Episode Link
- https://www.podomatic.com/podcasts/quickcommunicationtips/episodes/2009-07-11T21_50_51-07_00
"No" can mean many things when uttered by a customer. An Unsuspecting Customer is someone who is approached while out in public. Recognize the other variables that come into play when they say 'no' or you may damage all future business with them.
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