How quick service and full service can coexist in one brand

We've all heard that full service has suffered the worst of the pandemic's effects, while quick service has thrived because of off-premises channels. But very few brands have experienced both sides of the service aisle quite like Dish Society.

Launched in 2014, Dish Society is a flex-casual concept, serving counter service by day and full service by night at five Houston-area locations. And throughout the pandemic, the brand has witnessed first-hand how both service styles could be directly affected by COVID-19.

Dish Society founder and CEO Aaron Lyons joins the podcast to talk about how the brand's service structure has fared during the pandemic, how he's planning to incorporate new off-premises strategies like ghost kitchens, and why he's still doubling down on full service moving forward. 

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