Quality_ Desire and Possibility

The provided sources explore the multidimensional concept of quality within organizations, particularly focusing on the Italian context. They discuss how quality extends beyond mere compliance, evolving into a strategic and cultural imperative that profoundly impacts customer satisfaction, organizational efficiency, and long-term sustainability. The texts identify key obstacles to effective quality implementation, such as cultural resistance, cost perception, skill gaps, and time pressure, while also examining various quality management models like ISO 9001, TQM, Lean, Six Sigma, and Agile. Finally, the sources highlight the crucial role of leadership, effective communication, continuous training, digital transformation, and social responsibility in successfully embedding quality as a core organizational value.

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