When your frontline workers are burnt out, and your admin team is buried in spreadsheets… it’s not a staffing issue. It’s a system issue.In this episode of Provider’s Edge, I sat down with Adam Lewis, co-founder and CEO of Apploi, to unpack why long-term care organizations can’t solve workforce burnout by hiring alone—and what it actually takes to retain the people doing the hardest jobs in healthcare.We dive into why staff recognition isn't a bonus—it’s a lifeline. We explore how smarter onboarding, career-pathing, and scheduling systems don’t just boost morale, but reduce turnover and elevate care quality.Let’s talk about real retention—where culture meets automation, and recognition becomes strategy.🧠 If you care about reducing turnover, building career ladders, and leading without the burnout, this one’s for you.6 Key Points You’ll Learn:🔑 Why burnout is not just a worker problem—it’s a leadership systems problem🔑 How automating onboarding and scheduling can cut error rates and save hours weekly🔑 What it means to build career pathways for CNAs and why it’s crucial to long-term care🔑 How recognizing your team boosts engagement—and retention🔑 Why job descriptions must evolve to reflect growth, not just responsibilities🔑 What high-trust, high-recognition cultures actually look like in healthcare
Episode Timeline: 00:04:09 – Adam’s journey into healthcare staffing tech00:05:25 – The cost of inefficient hiring and turnover00:08:18 – Streamlining recruitment for overwhelmed admins00:11:01 – How Apploi handles recruiting, onboarding, and scheduling00:19:31 – Designing onboarding to drive clarity and retention00:22:08 – Hiring aligned with values and intrinsic motivation00:29:11 – Scaling with people-first leadership00:34:07 – Apploi’s AI focus for smarter hiring00:35:18 – Adam’s three wishes for healthcare and his team00:40:39 – 6 key takeaways on hiring, retention, and culture
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