089: REPLAY: Creating A Gold Standard for Customer Service Through Healthcare | David Berg

Healthcare is one of the most important industries there is. Unfortunately, its traditional models and systems have failed us in so many ways because of how processes are being mishandled. Thankfully, there are a few, like my guest for today Dr. David Berg, who’s passionate about transforming the approach. Listen in as we talk about building a gold standard for customer service through the lens of healthcare.

8:50 David talks about how his brand of healthcare targets a small entrepreneurs’ typical restraints

23:42 Creating a transformative mental model of healthcare

33:04 Guiding patients through the system to eliminate unnecessary activity

43:26 Managing technology to get the information to the right person

48:18 David talks about the challenges of telemedicine

52:33 Always start with the consumer

57:45 David’s passionate plea to entrepreneurs

“Care more, love more, and risk more.”

GET IN TOUCH:

MARK LEARY: 
www.linkedin.com/in/markhleary
www.leary.cc

DR. DAVID BERG
https://www.linkedin.com/in/daveruel/
https://www.effic.co