How AI-Powered Role-Play is Transforming Soft Skills Training

Organizations often turn to soft skills training to gain a competitive advantage in the workforce. Andrea Laus, CEO of SkillGym, explains how AI-driven role-playing simulations are transforming leadership development, sales training, and customer engagement —turning practice into performance.

Show Notes:

Andrea Laus explains how AI-driven role-playing simulations provides real-time feedback, emotional insights, and data-driven coaching. His key takeaways include the following:

• Soft Skills Training Needs to Be a Process, Not an Event: Traditional one-time training isn't enough—improving soft skills requires ongoing practice and reinforcement, just like going to the gym. Consistency is key.
• Emotional Feedback Enhances Self-Awareness: SkillGym captures the emotional response of conversation partners, helping learners understand how their words and behaviors impact others—bridging the gap between intention and perception.
• AI-Powered Role-Playing Delivers Measurable Results: SkillGym connects training outcomes with quantifiable metrics, ensuring learners see clear progress. Studies show that employees who train with SkillGym outperform their peers in sales, leadership effectiveness, and customer engagement.
• Customizable Scenarios Improve Organizational Alignment: Organizations can create tailored role-play experiences that reflect their unique values, challenges, and communication strategies, ensuring training is relevant and scalable.
• Continuous Learning is the Future: Instead of training before work begins, Andrea advocates for learning on the go, integrating AI-driven role-playing into daily workflows for real-time skill application and reflection.

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
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