United Breaks Guitars… and Commitments
- Author
- Rob Jolles
- Published
- Wed 20 Aug 2025
- Episode Link
- https://pocket-sized-pep-talks.simplecast.com/episodes/united-breaks-guitars-and-commitments-NCbVgnej
You'll learn:
Why consistency matters more than clever policy
What not to say when dealing with a disappointed customer
How small failures can lead to big losses in customer trust
