"Frictionless" Customer Service
- Author
- Rob Jolles
- Published
- Mon 15 Aug 2022
- Episode Link
- https://pocket-sized-pep-talks.simplecast.com/episodes/frictionless-customer-service-Fv0fv9ZZ
In this Pocket Sized Pep Talk, you'll learn:
- What Bill means by “Frictionless" customer service.
- The impact frictionless customer service has on customer service costs.
- A handful of questions that reveal if being frictionless is right for your business.
- Why the customers’ experience is far more important than price in the customer's eyes.
- Steps you can create to refocus your entire business on solving customer issues and problems and rethinking the way products and services are created from top to bottom.
- One of Bill's key mentors, Tom Peters, and the impact he had on this guest.
For more information regarding this guest:
GUEST PHONE cell 206-321-0841
GUEST EMAIL [email protected]
GUEST WEBSITE: https://www.frictionlessorg.com
SOCIAL MEDIA:
