#126: Leading with Empathy: How Scott Kashman is Restoring Humanity in Healthcare

Scott Kashman, President of Ascension St. Vincent’s Riverside Hospital, shares how empathy, humility, and intentionality have shaped his leadership journey and the cultures he builds.

Through personal stories — from early career turning points to real-world practices like executive shadowing and employee feedback loops — Scott reveals what it truly means to restore humanity in healthcare and how leaders can build trust that lasts.

💡 Key themes:

Leading with purpose through small, consistent actions

Embedding empathy across departments, shifts, and teams

How feedback fuels better strategy and culture

Restoring connection between patients, providers, and leadership

📍This conversation is part of the Workforce Belonging & Retention Design-Thinking Program for Health System, Clinical and Nursing Leaders.

🔗 Learn more:
https://healthcare.ageofpersonalization.com/design-thinking

#EmpathyInLeadership #ScottKashman #HealthcareCulture #WorkforceBelonging #DesignThinkingHealthcare #GlennLlopis #HumanizingHealthcare

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