03/05/19 The Future of Field Service

Peggy and Arka Dhar, cofounder, Zinier, talk about how field service is at an inflection point, where manual processes need to become more predictive. He says AI (artificial intelligence) and the IoT (Internet of Things) have been reduced to buzzwords, but they are incredible technologies. The two also dive into the topic of how the workforce is changing, becoming more liquid and blended—and how technology will play an even more important role with this new, emerging workforce.