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A Look at the Top Trends for Customer Service in 2014 with Forrester's Kate Leggett
A Look at the Top Trends for Customer Service in 2014 with Forrester's Kate Leggett
Author
Russell Keziere
Published
Wed 05 Feb 2014
Episode Link
http://www.pega.com/node/144231
Forrester’s Kate Leggett highlights significant trends for organizations to leverage in 2014.
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