Pega Resources - Podcasts
An audio journal from Pegasystems dedicated to business transformation and business process management.
- Update frequency
- every 17 days
- Episodes
- 10
- Years Active
- 2013 - 2014
Big Change: Three Dimensions of BPM Scalability
How do ambitious BPM initiatives expand beyond department-level optimization to achieve enterprise-wide business transformation?
Tue 01 Jul 2014
A Look at the Top Trends for Customer Service in 2014 with Forrester's Kate Leggett
Forrester’s Kate Leggett highlights significant trends for organizations to leverage in 2014.
Wed 05 Feb 2014
New South Wales Transportation Management Centre Manages Incidents More Efficiently with Pega
How the government transportation organization has built a seamless, decision-based incident management environment to more efficiently track, manage and respond to a myriad of events.
Tue 17 Dec 2013
Telstra Takes Aim at the "Wow Factor" with its Customer Centric Approach
Hear Peter McDonald, General Manager for Process Excellence at Telstra, discuss how Australia’s leading telecommunications and information services provider is driving customer centricity through pro…
Wed 04 Dec 2013
Using BPM for Real-Time Six Sigma -- A Conversation with Jabil
In this edition of the Build for Change Digest, Jabil's Director, Lean Six Sigma, Gerry McCool discusses how Jabil is using advanced BPM to build on their organization's success with Lean Six Sigma. …
Tue 13 Aug 2013
Using Customer Lifetime Value to Build Profitable Customer Relationships
Can using new technologies for mass personalization work against Communication Service Providers by inadvertently extending offers to the wrong customers? How can CSPs effectively practice Customer V…
Wed 24 Jul 2013
New Face of Customer Service 3
In the third chapter of a discussion with contact center industry experts Brad Cleveland and Terri Pennypacker, the podcast explores how social media can energize and fuel a process transformation in…
Fri 05 Jul 2013
New Face of Customer Service 2
In the second chapter of a discussion with contact center industry experts Brad Cleveland and Terri Pennypacker, the podcast explores the metrics and strategies contact center managers should embrace…
Thu 04 Jul 2013
The New Face of Customer Service I
The customer service industry is facing a velocity of change unlike anything they have seen before. In this first of three podcasts on the challenges and opportunities facing the industry, Brad Cleve…
Sun 23 Jun 2013
Jim Sinur on PegaWORLD 2013
Jim Sinur, a pioneer and industry thought leader in Business Process Management, recently attended the PegaWORLD industry conference in Orlando and spoke with Russell Keziere on the Build for Change …
Fri 14 Jun 2013
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