Shelby Austin - Customer Obsession

Today I'm joined by Shelby Austin, the CEO of Arteria AI, a business spun out of Deloitte in 2020 simplifying contract lifecycle management which recently raised $11 million in series A funding. Shelby has also been recognised in the top 25 women leaders in tech services and consulting.

We speak about how to be customer obsessed while still making your own people spectacularly happy

Key Learnings:

• Don't focus on scaling but treat every person like they're your last client or last employee
• Instill a culture of urgency, a culture of excellence, a culture of speed, a culture of obsession, but also a culture of kindness
• The power of listening to inspire performance

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