PM63 - 1% Better is All You Need to Win

Ever feel like a small fish in a big pond? How can you get ahead of your competition? Good news, you only have to be a tiny bit better to win.  Do better at these 5 key areas of your business by just 1% and you come out on top. These tiny, incremental improvements will give you an accumulated advantage over all your competitors. In a short time, you could easily wind up with 80% of all the retail paintless dent repair [link] in your area. By the time your market figures it out, your business stands above all and there is no chance for them to catch up.   

• How to gain accumulated advantage
• the 5 parts of your business to notch up for best leverage
• Strong example why social media is not a place for customer service interaction

SHOWNOTES

Links and resources mentioned in this episode: James Clear on 80/20  Tim and Derek on 80/20 advantage Handling customer complaints the right way