PM46-You Broke My Car - Customer Service Issues Done Right

If you fix dents on cars for any length of time, you know things happen which may make your customers angry. Listen for the best way to handle customer issues

• Customer problems? Do this every time even when you don't think you should
• Angry customer starts a rant on social media, what's the best way to handle it?
• Customer is always right, true or false?
• Retail stores with liberal return policies, is this a model you should try to follow?
• Multiple scenarios you may live through with PDR customers, how to handle each

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