49: Diagnosing Problems with Your Customer Machine

In this weeks episode Fern answers a question from a listener why he's struggling to get in more dog daycare customers and keep them for a longer period of time. 

The key is to figure out where the problem is in your sales process and then take action to improve it. Learn how you can determine where you need to focus your time in order to make your customer acquisition and retention rates go up and stay up.