127: The Secrets of Staff Retention

Everyone in this industry complains about the constant employee turnover. It seems that most dog daycare businesses can't seem to find good staff have trouble keeping people for any length of time. 

There are a few businesses out there that seemed to have cracked the code and are experiencing great retention rates, as well as high engagement and happiness from their staff. 

Today you'll hear from Rich Schlatter of K9 Resorts in New Jersey, who shares what he feels is the key to his incredibly high staff retention.