Making Your Service Gold Standard

Recession-proof tip number four, improve your service. Join Gilly as she explains how to change your operation to give your patient the very best possible outcome for their pain. Discover how to analyse your patients' journey, improve the value you give them and offer gold standard service.

Clinic not working perfectly? Book a free chat with Gilly to find out how to fix it! bit.ly/osteobizchat

KEY TAKEAWAYS

• Analyse your patient journey and identify where you can improve your service and enhance their experience. This could be focusing on follow up appointments, providing them with a treatment plan or simply educating them on how to avoid.

• Aim to offer the absolute gold standard service to your patients. Take money out of the equation and look at the value you’re offing them. The patient won’t care about money if they get the very best outcome.

• Focus on the outcome and tweak the way that you operate to give an even better service because if things are tough out there, those that don't give great service are the ones that are in trouble.

BEST MOMENTS

“You're already giving a great service, but I would urge you to look at the patient journey.”

“Have you given your patient the best possible outcome for their pain?”

VALUABLE RESOURCES
The Osteobiz mastermind

www.osteobiz.as.me/consultation

www.osteobiz.com

CONTACT METHOD

https://www.instagram.com/gillywoodhouse/
[email protected]
https://business.facebook.com/Osteobiz/

ABOUT THE HOST

Since 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.

Topics covered are marketing, operations, team management, legacy and exit strategy, operating procedures, gold standard patient care, tech support, boundaries and so much more.

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