Common Communication Mistakes And How To Fix Them With Chris Chippendale

Gilly is joined by Doctor of Chiropractic and Clinical Director, Chris Chippendale in this episode of The Osteobizness podcast. Together they dive into the patient journey, how to manage expectations with treatment plans and why communication within clinics is essential to success. 

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KEY TAKEAWAYS 

• Communication with patients regarding their recommended treatment plan is so important. It’s essential that osteopaths communicate the expectations for a treatment plan and explain the how and the why for each visit so that the patient knows it’s coming from a place of care and wellbeing. 

• Education and awareness around the patient's care is vital as it’s their health that can be impacted so you need to break down the treatment you’re giving and give the patient confidence in why you’re doing it. 

• Insecurity, fears, hang-ups and worries can often get in the way of putting the patient first. Effective patient-centred care puts all of the doubt aside and serves the patient with the solution to their problem. 

• The social styles model is a simple framework for identifying the patient's preferred communication style based on outward behaviour. As an osteopath, you can use this method to serve and communicate with your patients in the way in which is most effective for them, which in turn improves their experience. 

BEST MOMENTS
“There's a lot more overlap in the venn diagram than differences between chiropractors and osteopaths.”

“We're all learning from each other as the science advances as a rising tide lifts all boats.”

“I don't want to be one of those chiropractors or osteopaths that’s feared, it’s a stereotype.”

“There's so many things that we can spot as to ways they can improve their life, health and wellbeing.”

“Try not to overwhelm your patients at the start, aim to drip feed the education and build a rapport.”

“There's so many more variables that are outside of our control and you can't ever get to a point where you will fix everybody that produces some anxiety.”

VALUABLE RESOURCES
The Osteobiz mastermind

www.osteobiz.as.me/consultation

www.osteobiz.com

CONTACT METHOD
https://www.instagram.com/gillywoodhouse/
[email protected]
https://business.facebook.com/Osteobiz/

ABOUT THE HOST

Since 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.

Topics covered are marketing, operations, team management, legacy and exit strategy, operating procedures, gold standard patient care, tech support, boundaries and so much more