Holiday Special: 12 Tactical Healthcare Ops Tips

This episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www.outofpocket.health/

You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library

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Hosts:

Nikhil Krishnan (twitter: https://twitter.com/nikillinit)

Danielle Poreh (linkedin: https://www.linkedin.com/in/danielleporeh/ twitter: https://twitter.com/danielleporeh )

Guest:

Sandy Varatharajah (twitter: https://twitter.com/sanvrajah?lang=en)

TIMESTAMPS 

(00:00) Introduction to the 12 Gifts of Ops Christmas 

(01:30) Gift #1: Think like a product person 

(02:49) Gift #2: Run a drip campaign 

(04:12) Gift #3: Give people sight into the problems 

(06:01) Gift #4: Face your hidden factories, make swim lane maps 

(08:50) Gift #5: Start an offboarding doc 

(10:42) Gift #6: Prove something can be done before hiring a team 

(12:58) Gift #7: When in doubt, fly out 

(15:20) Gift #8: Build an ops roadmap 

(18:05) Gift #9: Before effort comes focus 

(22:43) Gift #10: Upgrade your software to AI features 

(26:33) Gift #11: Contracts create choke points 

(30:53) Gift #12: The power of schedule sending