Best Practices For Reducing Customer Effort To Drive Brand Loyalty
- Author
- Northridge Group
- Published
- Fri 07 May 2021
- Episode Link
- https://northridge.libsyn.com/best-practices-for-reducing-customer-effort-to-drive-brand-loyalty
The Northridge Group’s Pam Plyler and Tethr’s Matt Dixon and Ted McKenna share valuable research insights that identify drivers of effort, explore the disconnect between consumers and business leaders, and highlight actionable best practices that can be leveraged to improve customer effort.
