One Billion Raving Fans
Building a strong brand around exceptional customer experience means your customers are doing your marketing work for you because they can't stop telling friends and family about your amazing service. Shannon Vander Meulen talks to CX experts and leaders from organizations that differentiate based on exceptional customer experience. Our guests share insights and tips you can use to build a culture of fandom around your business.
- Update frequency
- every 21 days
- Average duration
- 25 minutes
- Episodes
- 9
- Years Active
- 2021 - 2022
Kendall Barber: People Connect with Brands in Which They See Themselves
Kendall Barber joins host Shannon Vander Meulen to talk about she has built a brand around a unique customer experience in creating Poppy Barley. Shannon and Kendall talk brand, culture, purpose and …
00:30:07 |
Mon 06 Jun 2022
Russ Dantu: Be the leader of the pack
Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with him over 30 years of management, sales, trade sh…
00:31:28 |
Fri 01 Apr 2022
Donnovan Simon: Don't leave staff on an island
Donnovan Simon is a CX and process expert and he joins Shannon to talk about how organizations can really propel their brands forward by understanding what customer success means and developing proce…
00:29:41 |
Tue 15 Feb 2022
Rob Park: We will be the good guys
Rob Park, COO at Calgary-based Helcim, joins Shannon to talk about building a brand around outstanding customer experience. Helcim's lofty goal is to become the world's most loved payments company. A…
00:28:45 |
Sat 29 Jan 2022
Lisa Genovese: Online reputation monitoring in the social media era
How can brands build an online reputation that reflects the true customer experience they offer?
00:26:37 |
Thu 13 Jan 2022
Brett Colvin - Build a culture that nobody ever wants to leave
Brett Colvin and Shannon Vander Meulen discuss how to build a "seriously fun" work culture.
00:30:08 |
Sat 18 Dec 2021
Shauna Thome - Sharing the healthcare halo
Shauna Thome talks about the movement from "patient-centered" care to "patient-partnered" care at Crowfoot Village Family Practice.
00:27:50 |
Sat 18 Dec 2021
Ildi Arlette - All my chips are on the customer you already have
Ildi Arlette of Results Continuum Inc. has spent over two decades working with spas, hotels, clinics and schools to help them to build processes and cultures that support service excellence. In this …
00:28:08 |
Sat 18 Dec 2021
Trailer
Your host Shannon Vander Meulen talks with CX experts and leaders from diverse industries about how to build processes and cultures that deliver amazing customer experiences.
00:00:48 |
Sat 18 Dec 2021
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