How to Use Silence as a Leadership Tool | Emotional Intelligence in Business

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In this video, we talk about the overlooked power of silence in leadership, sales, and client relationships, especially for service-based business owners.

We explore how speaking less can actually increase your authority, why over-talking is often driven by low-level anxiety, and how to hold space without feeling the need to constantly fill it.

This is for anyone who’s ever felt the pressure to prove themselves, explain too much, or overperform in conversations, and wants to lead from grounded presence instead.

🔎 In this video, we talk about:

How anxiety shows up as over-talking in client conversations

The difference between over-delivering and over-speaking

How silence builds trust and authority in sales

Why over-following up can push clients away

How to improve client debriefs and check-in calls

The art of listening 80% and speaking 20%

Choosing not to interrupt or rescue during client processing

How to plant seeds without giving unsolicited advice

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