Omega Performance Knowledge Series Podcast – The Importance of Onboarding and Cross-Selling
- Author
- Omega Performance: Improving Business in Financial Services
- Published
- Wed 17 Mar 2010
- Episode Link
- http://podcast.omega-performance.com/?p=67
Many organizations are looking to implement a best practice referred to as onboarding. Today’s topic will address the importance of implementing an effective onboarding strategy because when done right, organizations experience an increase in cross-selling and customer loyalty and retention.
