122. No Show and Cancellation Policies in EAS

EAS services are different than going to soccer practice or getting therapy in an outpatient clinic.  When we miss a session in EAS, there are many assets still at stake-  volunteer time, scheduling time, getting the horse ready, allocating resources to different places to balance work loads etc. How do we give our participants grace while protecting our sustainability?  

Expect to hear:

• The importance of clear communication regarding policies
• HETRA Cancels vs. Participants Cancels vs. Not Scheduled
• Crediting participants who are billed up front 
• Differences in managing cancellations for therapy services vs. other programming

  Link to get our cancellation policy at Patreon:  patreon.com/notjustaponyride 

This episode is proudly sponsored by Freedom Rider:  https://freedomrider.com/

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