Ep. 35 – Salla Seppä – Secrets of Customer Experience at Nordic Business Forum
- Author
- David Goddard
- Published
- Wed 18 Nov 2020
- Episode Link
- None
Salla Seppä, Chief Customer Experience Officer at the Nordic Business Forum, shares with Stefano and David some of the secrets behind the legendary standard of customer experience at NBF; from focusing on the strategy right down to sewing buttons onto the guests’ coats. Have a listen to the story of how Salla came to work […]
