1. EachPod

Lainey Feingold — Structured Negotiation for Accessibility

Author
Goodstuff.FM
Published
Fri 24 Mar 2017
Episode Link
https://share.transistor.fm/s/13c60af1

Lainey Feingold is the author of Structured Negotiation published by the American Bar Association that explores an alternative dispute resolution process she’s used throughout her work as a disability rights lawyer. Through structured negotiation, she has collaborated with Target, CVS, Major League Baseball, Wal-Mart, and many other organizations in representing disabled people seeking full participation that our society has to offer.







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Jump to a conversation on…


  • 2:25 How did you start the path to becoming a disability rights attorney?

  • 4:50 What type of technology did they add to ATMs to make them more accessible?

  • 6:50 What other companies have you done structured negotiations with?

  • 9:09 Are there other ways for dispute resolution?

  • 11:49 Can structured negotiations be used in business?

  • 12:50 Who do you contact first if you have an issue?

  • 14:40 Do people resist structured negotiations?

  • 16:15 Is it unusual for companies to respond positively?

  • 17:02 What types of issues have you run into?

  • 19:04 What is the process with structured negotiations?

  • 21:01 Do you bring outside experts as well?

  • 22:07 Nobody likes to be told what to do so we give recommendations.

  • 23:28 What type of skills and traits are needed to manage a structured negotiation.

  • 27:40 What you do for your non-english speaking customers, you need to do for your blind customers.

  • 28:50 How can I convince my boss to work in this way?

  • 31:50 Increasing your potential customer base by building with accessibility in mind.

  • 32:50 Showing appreciation for every small step along the way.

  • 34:30 Positive press is more important than a lawsuit.

  • 35:18 What are the characteristics that have made you a good negotiator?

  • 37:37 How can people find your book?

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